Solution Consulting · Healthcare Technology · AI
Bruce Campbell is a Senior Director of Solution Consulting at ServiceNow, leading a team of 25 across pharma, biotech, medical devices, and health insurance — bridging the gap between complex business problems and technology that works.
About
Bruce leads Solution Consulting for ServiceNow's healthcare practice, covering Life Sciences, Pharma, Biotech, Medical Devices, and Commercial Health Insurance across the United States.
His team of 25 specialists — 3 managers, 19 Solution Consultants, and 3 Solution Architects — helps healthcare organizations navigate digital transformation with the ServiceNow platform: ITSM, ITOM, CSM, HR Service Delivery, Security Operations, and custom workflow automation.
Beyond the day job, Bruce is an early adopter and experimenter with AI and automation. He built and deployed Imani, an AI executive assistant, to push the boundaries of what's possible with autonomous AI agents in a real working environment.
Experience
Selected Projects
Built and deployed a production AI assistant running on Hermes Agent infrastructure. Handles meeting prep, customer research, email drafting, team management, and proactive alerts across CLI, web, Telegram, and Discord.
Learn more →[Description of a major project or initiative you led. What was the challenge, your role, and the outcome? Replace this placeholder with a real project.]
[Link if available] →[Description of another significant project. Focus on scope, leadership, and measurable impact.]
[Link if available] →[Description of a third major project you've led or contributed to significantly.]
[Link if available] →AI & Innovation
Imani is an AI executive assistant built on Hermes Agent by Nous Research. Named after a character from a favorite book, Imani represents strength, faith, and purpose — and demonstrates what's possible when AI is deployed as a real working tool, not just a demo.
Imani operates across CLI, web dashboard, Telegram, and Discord — available wherever Bruce is working, with persistent memory across all channels.
Real-time account briefings, stakeholder research, and structured meeting preparation — pulling from web sources, Notion, and persistent memory.
Scheduled cron jobs deliver news alerts, research summaries, and watchdog notifications — Imani reaches out when something matters, not just when asked.
Running on a Linux Mint host with Cloudflare Tunnel for secure remote access. No cloud dependencies — full control over data and deployment.
Resume
Download a complete copy of my resume with detailed experience, certifications, and education.
Contact
Whether it's about healthcare technology, AI innovation, or building great teams — I'm always up for a conversation.